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AirAsia launches petition to protest hike in passenger service charge

Low-cost airline AirAsia has launched a petition to protest the RM23 additional passenger service charge (PSC) for passengers travelling beyond Asean from RM50 to RM73 per person.

At the time of writing, the petition, which was launched mid-last night has garnered 28,568 signatures.

“We opposed this increase by not collecting the additional RM23 from consumers,” the airline stated in the petition.

AirAsia said KLIA2 was designed and operated as a low-cost carrier terminal, and that passengers should not have to pay the same PSC as the far more well-equipped and luxurious KLIA terminal.

The airline said a high PSC is an unfair burden on consumers.

“PSC has always been lower at KLIA2, up until 2018 when the rate was increased and equalised for reasons unknown.

“We believe that high PSC stifles tourism, hampers economic growth and makes Malaysia considerably less attractive to visitors compared to other destinations,” AirAsia pointed out.

To recap, charges paid by passengers at KLIA2 for flights to destinations outside of Asean have more than doubled since 2016.

Up to Dec 31, 2016 the PSC was charged at RM32 per person, but starting from Jan 1, 2017, the rate was increased to RM50 per person.

Effective July 1 last year, the airport operator Malaysia Airports Holdings Bhd (MAHB) has imposed a higher PSC of RM73 per person.

Despite the order, AirAsia has refused to collect the additional RM23 from its guests to ensure air travel remains affordable for all, saying it believes the PSC hike is "unreasonable."

Nevertheless, due to a recent High Court ruling, the budget airline will be collecting the increased PSC for KLIA2 for flight bookings made from midnight last night under protest, with the differential amount to be clearly indicated in the itemised fare as 'PSC (Under Protest)'.

In the petition, many expressed their disagreement, saying the PSC is unfair and too much to bear.

Daniel Mishary said working for a non-profit organisation requires him to travel using cheap airfare flights. 

“When the administrative costs increase and automatically increase the air fare, it would not serve the purpose of having a low-cost flight anymore,” he said.

Meanwhile, Wan Mohd Halimin Wan Ismail said “the increase in the charge needs a reasonable explanation so that (the issue of) the higher charge aimed merely at making a profit does not arise.

“Furthermore, many cost increases have been borne by consumers.”

Another petitioner, Rosnizan Ismail, said “it is a burden for those of us who have many children to bear the higher costs. This will add to the burden of low-income people like us.”

- Bernama